Do you enjoy working with others to solve problems, improve processes, and keep critical systems running smoothly? Are you proactive, detail-oriented, and always looking for ways to strengthen and optimize technology infrastructure?

ARAG is hiring a Network Administrator! This person supports the reliability, security, and performance of ARAG's network infrastructure while partnering with IT team members to troubleshoot issues, implement improvements, and maintain smooth business operations. Strong technical expertise, attention to detail, and a proactive approach to identifying opportunities for improvement are essential for success in this role.

• Monitors, maintains, and troubleshoots on-premises network hardware such as switches, routers, firewalls, and wireless access points. Including:
  
  • Provides onsite hardware and network maintenance at primary and secondary datacenter locations
  • Assists in network configuration and upgrades, including patching and firmware updates
  • Documents network topologies, configurations, and procedures
  • Supports zero trust network security by implementing and monitoring access controls
  • Responds to incidents when necessary
• Works closely with Technology Innovation Group (TIG) team members to resolve connectivity issues and optimize network performance
• Participates in regular backup and disaster recovery operations for network devices
• Engages in basic server management tasks as needed, including user account provisioning and permission changes
• Maintains network documentation, diagrams, configuration backups, and asset inventory
• Follows change management processes for network updates, upgrades, and maintenance activities
• Coordinates with vendors and service providers to troubleshoot issues and support network reliability
• Serves as a positive role model by representing ARAG at its Best.
• Other duties as assigned.

Knowledge

• Familiarity with TCP/IP, LAN/WAN concepts, and common network protocols
• Hands-on experience with on-premises network devices and troubleshooting tools
• Strong analytical and problem-solving skills
• Knowledge of firewall, VPN, wireless, routing, and switching concepts
• Familiarity with network monitoring tools, logging, alerting, and documentation practices

Skills

• Experience with Microsoft desktop and server operating systems and environments.
• Ability to diagnose and resolve network connectivity, performance, and hardware issues
• Experience with network load balancing technology and concepts
• Business management skills including vendor relations.
• Strong problem solving, troubleshooting, organization, time management and communication skills.
• Exposure to cloud computing infrastructure (AWS, Azure, Google Cloud, etc.).
• Availability to be on site (in Des Moines office) during core IT hours (currently 9:00 am – 3:00 pm).
• Availability to work during off peak work hours when necessary to ensure smooth operations during office hours – including on-call support 24x7.

Education 

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience

Experience

• 3+ years of related experience.

Certifications, Licenses, Associations, etc.

• None required.

Physical

• Physical ability to lift at least 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.