Are you dedicated to delivering exceptional support and building strong relationships with clients and partners? Do you excel at managing multiple tasks, maintaining attention to detail and communicating clearly—especially through email and virtual meetings? If you thrive in a fast-paced environment, have a strong work ethic and enjoy troubleshooting and improving processes, we want to hear from you!

ARAG is hiring a File Integration Analyst! Key responsibilities include supporting client enrollment file testing, collaborating with technical teams and business partners and ensuring the successful processing of enrollment and eligibility files. If you’re ready to make an impact through your organizational skills, communication abilities and commitment to excellence—look no further than ARAG!

• Consults with clients concerning Electronic Data Interchange (EDI) guidelines and capabilities.
• Collaborates with appropriate departments to provide the technical support and troubleshooting of ARAG’s file processing during implementation to accurately capture enrollment, eligibility, and reconciliation files.
• Follows file processing requirements and implements the exchange of file data supporting benefit platform solutions.
• Communicates with business partners on testing and post-implementation issues to ensure successful migration of data.
• Performs data validation and identifies areas for improvement and the implementation of solutions with the help of the Senior EDI Analyst and the Technical Manager, Client Support Services.
• Works closely with the Technical Team, Client Support Services, Project Office, IT Operations, and other areas of the business to rectify file processing errors.
• Participates in client implementation meetings to gain an understanding of the client relationship including the coordination of file specifications, SFTP set-up, and electronic transfer procedures with the client’s file processing contact.
• Utilizes Salesforce to track file changes, implementations and decisions made to ensure successful completion of the file into production.
• Participates in corporate or departmental projects relating to or that impact the file process. This includes working closely with the EDI Analysts and Technical Manager, Client Support Services, to define business requirements and specifications to develop project, testing and implementation plans.
• Prepares and analyzes member reports to identify potential issues and proposes solutions to streamline the file process.
• Responsible for monitoring enrollment and eligibility files’ dashboard. Resolves data errors, warnings, and trackers for resolution on file dashboard.
• Works with clients on Open Enrollment questionnaires.
• Establishes relationships with Enrollment Technology providers, clients, etc. during the implementation process via conference calls, Microsoft Teams meetings and email communications to ensure timely onboarding of clients.
• Serves as a positive role model by representing the ARAG at its Best.
• Performs other duties as assigned.

Knowledge

• Knowledge of file mapping with an ability to learn inbound file data mapping.
• Proven ability to develop and nurture positive and professional working relationships with clients and partners.
• Familiarity with reporting systems including running reports, exporting data, and manipulating data in Excel.
• General understanding of standard file processes for Benefit Enrollment and Ongoing File Maintenance.
• Basic knowledge of Salesforce.
• Knowledge of employee benefits/insurance.
• Demonstrated understanding of SFTP setup and documentation of processes. 

Skills 

• Critical thinking skills with an ability to identify problems, analyze causes and provide solutions.
• Excellent organizational skills with an ability to meet deadlines; strong multi-tasking skills, initiative to learn and apply information quickly.  
• Demonstrated resourcefulness, highly organized with an attention to detail.
• Strong communication skills with the ability to draft clear and concise written communication.
• Ability to multi-task and prioritize numerous projects or demands at once.
• Self-motivated, positive, proactive with an ability to work in a fast-paced, high-volume environment.
• Ability to take initiative and advocate for change and constant improvement that sets ARAG apart from the rest.
• Ability to troubleshoot and resolve issues at a tactical level.
• Ability to work independently and as a part of a team.
• Strong computer skills with proficiency in Excel and Word.
• Demonstrated ability to manage multiple shared email inboxes to support workflow needs.

Education

• Bachelor’s degree, or equivalent experience.

Experience

• 3+ years related experience, insurance industry experience a plus.

Certifications, Licenses, Associations, etc. 

• None required.

Physical

• Availability and willingness to work during off-peak hours for business operations and client experience on an as-needed basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.